Very happy

Very happy with the service and the quality of the print and frame

Quality work!

My friend absolutely loved her picture/frame. As she opened it, the first words were (she had it upside down) "Wow, the hanging part is very well done". Then she flipped it over to see her picture and loved it. It was hung on her wall by the next day.
I also wanted to say the website was great! It showed you exactly how your picture would look in each frame. It was because of this I realized I had to change the properties of the picture to get everyone's heads and faces in the frame. So simple to work with!
Thank you for quality work and I will definitely use you in the future!

Delayed Christmas delivery

The quality was very nice. I just wish they let me know at the time of my order that nothing I ordered would arrive in time for Christmas. They informed me several days after the sale was processed. I ordered on Dec 9 which happened to be their cut-off date for Christmas delivery.

Thanks for the review, Jenny! Sorry we couldn't get this to you sooner, we had a bigger than expected surge of holiday gift orders, and since each frame is made to order we had to set the Christmas deadline sooner than we would have liked. We try to communicate that as clearly as possible, and are already working on increasing capacity for next season.

1st class

Mount and framing were perfect and the way it was packed for shipping assured it arrived unbroken, which is not easy with today's shippers

Thrilled with my first Level Frames experience.

I knew I was in for a great experience when the sales rep [Kara] contacted me to confirm measurements. The quality of the shipping packaging, the attention to detail on the cutting of the frame and mat, and the first rate materials - AND the incredible customer service - had me sold on Level Frames before I even put my DIY Frame Project together.

Thanks for the feedback and photo, Jeff, and nice work on the framing! Love how you customized your mat window opening to reveal the signature and edition number on this print. We look forward to helping with your next custom frame and many more to come.

Very happy

I purchased three large framed photos from our wedding as a Christmas gift for my husband. They arrived in time for Christmas and were packaged perfectly for shipment. Level Frames did a fantastic job with them and I am more than pleased! Will purchase again from them soon!

So glad to hear it, Kari! It was a pleasure framing your photos and we look forward to your next custom framing (or gifting) project.

My great aunt loved it!

A little backstory-My great aunt's son passed away in the in the 90's. He was an artist. She found a few film negatives that she had never seen before and asked me to develop them. They were pictures of him at college during a pottery class. For Christmas, I got them framed and gifted them to her. She was over the moon seeing the collage and portraits that I put together. She complimented the quality of the frames and the matting. It was super easy to navigate and upload images, and very handy to see the preview. Shipping was secure and high quality. Thank you, I will be ordering again.

Thanks for sharing your story, Katie! We're happy we could help you honor the memory of your aunt's son and that the gift was well received.

Great christmas gift!

I ordered a three-photo frame for my mother for Christmas. It is excellent quality and arrived on time!

PERFECT

We are so happy with our purchase. The grandparents loved it! Thank you :o)

The picture framed exceeded my expectations

Did come AFTER Christmas (2days) but quality made up for the delay. Will use again

Thanks for the feedback, Mary Jean! We will redouble our efforts to make turnaround times as clear as possible on our site, and look forward to helping with your next framing project.

Very happy would recommend

They did beautiful work and I got the pictures on time during Christmas season. I’d definitely recommend this company.

Excellent Quality

I tried to put together a collage on other sites but this was the only one that worked with the orientations and number of pictures I needed for one frame. It turned out beautifully.

Thanks for the feedback, John! We are glad you had such a good experience with our collage photo frames and have even more features/styles to come.

Perfect, as always!!!

Three "picture" perfect Christmas gifts that received rave reviews from each of the recipients.

Thanks again!

Perfect frame arrived with all I needed to frame the art in 5 minutes!

The kit is great! I'm not good with crafts but the instructions were clear and I had everything I needed to do a professional looking frame job!

So glad our DIY kits delivered as promised, nice work on the framing, Ann!

Personal Service

After a fruitless search for a company to do the special gift frames and photo array I wanted, I found Level Frames in a New York Times article. It was rated as one of the best. Not only did they have what I wanted, they had a great support staff to keep production on pace so I would have them for my trip for an early family Christmas. The gifts were well received and I ordered a 3rd frame for myself when I got home. Thank you.

Thanks for sharing your experience and this great pic of your collage frame, Loren! We hope early Christmas was enjoyed by all, and look forward to helping on your next framing (or gifting) project.

Study frame with good quality mounting hardware

I used a weathered natural frame with a reenforced mirror, and the sturdy wood and high quality hanging hardware made it easier than expected. The frame finish looks good, and I'm expanding the look to other rooms in the house.

Better than expected

Frame was perfect...Better then expected...Price very fair..great delivery...5 stars plus..

When You Don’t Get What You Pay For

I was confused when ordering thinking “studio” meant I designed in person with someone. No, that’s the only option if you want them to frame it.
I received a decently made wood frame with heavy enough hardware, 2 foam core boards and plexiglass.
It was well wrapped, arrived in good time and customer service was responsive, so star for each of those, but never again. If your items are remotely standard, you can do better at any store.

Thanks for the feedback, Laurie! No matter what you are framing with us, we have designers standing to provide ideas and guidance. Our In Studio option is for sending the artwork to us, and we ship it back framed and ready to hang. With the At Home option you selected, we use the same materials in crafting each DIY frame kit, and for standard and non-standard sized art, these allow you to customize everything from the profile to the matting to the glaze. Hope we get the chance to frame for you again.

Beautiful

Your work is stellar. Wondering though if you guys can do the little metal tag on the bottom boarder with a one or two word description or the picture location ?

Thanks for the feedback and question, Dale! We can do a plaque with text, or a second mat window opening displaying the text of your choice to memorialize a date, location or anything else connected to your image. Reaching out to you directly to share: levelframes.com/directory/personalized-frames

turned out great!

I have this hanging in my guest bathroom and it's amazing. A little childish? Absolutely! Who wants to be serious all the time. Thank you for making it with care. I hope it brought a smile or some laughs to whoever made it!

Custom framing is a very serious business, Sean, no laughter or smiles on faces while we printed and framed this masterpiece :o)