Are these limited edition prints?
This artwork may come from an edition of prints produced in limited quantity, or available for a limited time period only. See details on the collection page.

How will the artwork be framed?
All artwork is framed by Level using all wood profiles and acid-free, archival materials. You can set the frame and mat style based on what looks best to you, or go with the settings recommended directly by the artist. Framed artwork will arrive with all necessary instructions and hardware for hanging.

Are the prints signed?
Some prints will come signed and numbered by the artist. This information can be found in the description.

What does the print size refer to?
This is the size of the paper the artwork is printed on, measured from edge to edge. Once you start customizing the frame, you will also see the dimensions of the outer frame.

How do you ship and what is the turnaround time?
Framed artwork is shipped via FedEx Ground from NY, well-protected to arrive safely. We build the frame to your specifications and mount the artwork within 5 days of each order, unless a specific ship date is stated in the collection or on the print descriptions. Shipping takes another 1 to 5 days depending on your address (US-only for now).

What is the return policy?
Due to the custom nature of this product, we cannot accept returns. However, if the frame arrives damaged or defective in any way, please take a photo of it and email us as soon as possible so that we can make it right.

Who should I contact if I have any issues or questions with my order?
Please email us at support@levelframes.com.

What is Level?
Level provides artists with new ways to sell their work framed, and makes it easier for collectors to frame the prints and posters they purchase. If you are an artist interested in selling your own work framed with Level, please get in touch at hello@levelframes.com.