Frames

Accidentally happened on Level Frames while looking for somewhat unusally sized frames - and VERY GLAD I did! Assembly instructions are very clear, pictures will look great in high quality frames. Very well packed, arrived intact with no shipping damage

Glad you found us as well, Michael, and nice work framing this piece at home!

Framed photo

I selected Level Frames because they showed up first in a list. However, as the price developed, it increased significantly due to "unforseen" (by me) charges, so that, in the end, I could have saved about $70.00 Canadian by buying in Canada. Snake oil strikes again! Having said that, the photo and frame were well done.

Glad the photo and frame turned out to your liking, Don! Unfortunately it does cost a little extra to ship North of the border (we show the increase when you select Canada in your shipping address) and we pick up all of the customs and duties so that you don't get hit with any surprise charges after the fact.

Custom frames

The team was so helpful and timely when assisting with my order! Great customer service!

Amazing frame

I was impressed with all aspects of my order. Shipping box was well designed. Easy institutions and assembly.

Nice work on the framing, Heidi, and thanks for sharing this great photo of your custom frame! We always love to see the final results on the wall :o)

Amazing customer service and product quality

Ordered three frames from Level Frames and the quality exceeded expectations — craftsmanship and finish are excellent, well above what I've seen elsewhere at this price point.

One frame ended up the wrong size due to my own misunderstanding on the order form. Danielle responded quickly, was completely understanding, and offered a courtesy replacement with no hassle. Handled start to finish in a couple emails.

Rare to find a company with both a great product and this level of genuine customer care. Made me a repeat customer — highly recommend.

So glad to hear it, Ryan! You are always covered by our Happiness Guarantee and we look forward to helping on your next custom frame.

Bummed by the size

I clearly didn't read the fine print, but the preview image made it seem that my frame would be much larger. For the cost, I was pretty disappointed with how small it was.

Thanks for the feedback, Sam. We try to provide as much guidance as possible during the framing process so that what you see onscreen is as close as possible to what you receive and unbox. This currently includes showing the Outer Dimensions of your frame as you customize, a Size Guide modal that shows various frames in proportion to real life objects, and a View in Room feature to provide even more perspective.

Fabulous

All the pictures were perfectly framed. Thank you

Amazing frame and service

The frame had been sitting wrapped in bubble wrap for weeks, and I finally had the chance last night to hang it and give it the attention it deserved. I’d been looking forward to it ever since taking a quick peek beneath the wrapping weeks ago. Seeing it on the wall genuinely stops me every time I walk past it. As for the print itself, it’s flawless. The gray tones are rendered exactly as expected, and the sharpness has been faithfully reproduced on paper. I couldn’t be happier with the result. In a world where it’s easy to be skeptical of customer service, you’ve restored some of my confidence in what great customer support can be. Thanks again - Frank

Thanks so much for framing with us and for the great pic of your framed photo, Frank! Appreciate your trust and the opportunity to make this perfect for you.

good frame

Good frame, it said included all mounting hardware, i just needed a hammer. Yet, it had no nail or hook to mount to the wall. Luckily i had one around. Think it was likely an oversight on packing.

Thanks for the feedback and nice photo of your framed art, Kevin! All of our frames come with hardware for the back and the actual nail and picture framing hook for framing - apologies if those were missing, we're putting a few extras in the mail for you today.

So happy!

The framed print is absolutely stunning; more beautiful than I had envisioned.

Thanks for trusting us to frame this beautiful wedding photo, Patty! We're so glad we could help you remember and celebrate such a special day.

Wonderful photo and framing!

I had a very meaningful photo to be framed. I saw many advertisements from various companies, but decided to use Level Frames. I was so happy with the results. The frame was made of wood, the matting was cut perfectly, and the photo itself was perfect. I could not be more pleased. I would highly recommend this company and will use their excellent services again.

Thanks for framing with us, Linda!

Pros & Cons - Missing the Burl

The frame came well packaged and the instructions for framing were clear. I’m happy with it, although I admit I’m disappointed with how different the burl wood looks on the website. I was so excited that I found that beautiful high-contrast Burl effect that had both the natural wood and darker wood tones and thought it would compliment my print beautifully. The actual frame is much more subtle, to the point where I’m not sure I’d pick up that it was burl wood at first glance.

Thanks for sharing this wonderful photo of this framed piece in your nursery, Sarah! We really appreciate the feedback as well. With natural wood grain and patterns, there will always be some variability between batches, so it's hard to capture exactly how the frame will look on our site as you customize the frame onscreen. Our goal is present each profile as closely as possible to how it looks in real lif, so we'll review our images and descriptions for the Burlwood in case we can improve.

Great service, great quality!

Both the print job and framing was top notch! There was a slight hiccup in the frame, which Level Frames promptly corrected for me.

We're so happy we could help on this one, Sam, and look forward to your next framing project :o)

So happy with my first frame from Level Frames!

Everything was packaged so well and I love the framing "kit" that came with it.

Nice work on the DIY framing, Rosemary, and thanks for sharing this great photo of your framed artwork. We always love seeing the final results :o)

Excellent price Excellent Quality

I looked around at several printing / framing website and landed on this one. I liked the price so I thought I'd give them a try. They exceeded my expectations! Very happy with the decision and happy with the product.

Thanks for framing with us, John! Glad we exceeded expectations and looking forward to your next custom frame order.

Professional Quality

Nice Surprise how carefully the who package was delivered. The frame was perfect, as described. Nice framing delivery box with all that i need. Picture wire, screws, hook and even a handy little screwdriver. Five Stars!!!

Thanks for the feedback and nice work on the DIY framing, Stuart! Look forward to helping on your next custom frame.

Love my frame

As a watercolor artist, I like to change traditional paper sizes to accommodate my subjects and to add interest. For instance, my last piece was 10” x 22”, tall and narrow. It’s difficult to find a frame for that size, with double mats, but LevelFrames gave me the size, the material, the color and the style I wanted that really complimented my art. Turned out great!

Thanks for framing with us, Doug! We love supporting artists, and are so happy your framed watercolor turned out so well.

Super pleased with my frames

The custom frames are beautiful! They were packaged with care & arrived safe & sound. I actually ended up placing a second order for another matching custom frame as I found a piece of art that will work well with what I have already framed. I will do pictures once all art has been installed.

Thanks for the review and for your second order, Linda! Look forward to seeing photos of your custom frames once everything is up on the wall.

So happy!

I really love my Level Frame! I ordered the Elevated Float frame for a drawing I've entered into a drawing competition, and from the second I put the piece into the frame, the drawing instantly looked spectacular. I could not be happier with the result - and with how incredibly easy it was to put everything together on my own. You all really do make a beautiful quality product, and because I am so pleased not only with how great your frame makes my work look, but also how simple you made it to mount things on my own, I will absolutely be using your services again. Thank you for your craftsmanship, your quick turnaround time, and your straightforward instructions!

Nice work on the framing, Amanda, and congrats on the drawing competition! So glad we could help you showcase your work in the best way possible.

Positive Experience

The frames was easy to order and arrived quickly. I would recommend this company.