Level Frames Reviews

4.9 based on 1412 verified customer ratings

Our Review Policy

Every frame review on this page is submitted by a real Level Frames customer. In the interest of transparency, we never change reviews.

5.0 Stars -
Laurie Ryan
 Verified Customer
October 20, 2024

Beautiful!

The frames and prints are beautiful. Frame construction is excellent and the hangers were the best. I have no doubt that I will use Level Frames again and recommend them to family and friends.

custom online framing for pictures and art

So glad to hear it, Laurie! We look forward to helping on your next custom frame and many more to come.

5.0 Stars -
David Jarrett
 Verified Customer
October 15, 2024

Love my photo and frame!

I have an old digital photo of my 1 year old and myself resting on a bed watching baseball. Both of our heads of hair were sticking up Alfalfa style as if we'd just risen. I had it framed by Level Frames and gave it to him on his 18th birthday last week. Brought tear and smiles to both of us. A great framing job!
Thank you! I'll be back.
David

custom online framing for pictures and art

Thanks for sharing this and HBD to your son! Look forward to helping on your next custom framing (or gifting) project.

5.0 Stars -
Grimmer
 Verified Customer
October 15, 2024

Good website and frame

I used a photo with a relatively low number of pixels but one I had previously successfully printed as an 8 x 10. The website of a prominent competitor would not allow me to simply do a framed print where the photo would be more than about 5 x 7, with over-large margins. The Level site gave me various options including larger ones with one inch margins. The final product, a backstage portrait partly against spotlights has a lot of pop and color in its black frame.

5.0 Stars -
Susan
 Verified Customer
October 14, 2024

Very impressed

I love how it turned out!

5.0 Stars -
S. King
 Verified Customer
October 14, 2024

Came out perfect (x4) and Customer Support was great

This was my first time using Level Frames and I am very happy with the outcome. I got four photos framed in varying sizes and using different frames and mats, and they all turned out perfectly. I even threw them a curveball when I realized the next day after placing the order that I had ordered the wrong size for one of the items. I emailed their support email address about it and asked to change the size, and later that day they wrote me back and confirmed that they changed the size as I had requested. I rarely write reviews but I was impressed and grateful. I will definitely use them again in the future.

custom online framing for pictures and art

So glad to hear it, thanks so much for the feedback! We look forward to helping on your next framing project.

5.0 Stars -
Jr
 Verified Customer
October 10, 2024

Lake picture beautifully framed

Beautiful, couldn’t have been better! Thanks!!!

5.0 Stars -
Mel H
 Verified Customer
October 01, 2024

Perfect!

The quality is excellent. The delivery was speedy. The packaging was careful and secure. The selection was exactly what I needed. The price was right. The experience from start to finish was A+++! I’ll be back!

custom online framing for pictures and art

So glad to hear it, Mel, and thanks for sharing this photo of your gallery wall! Look forward to helping on your next online framing project.

5.0 Stars -
Maxine Durst
 Verified Customer
September 28, 2024

Extremely Happy with the framing of My Picture

The whole process was so easy and the result is perfect. The price was very reasonable and I have recommended even frames to my frames, I will gladly use Level Frames in the future. I found Level Frames through NY Times WireCutter website.

custom online framing for pictures and art

Thanks for the kind words and for spreading the word, Maxine! We're thrilled to be a NYT Wirecutter pick for best online framing, and the entire team is determined to back that up with every custom frame we make.

5.0 Stars -
Dave P
 Verified Customer
September 24, 2024

Great job on my frame

I wanted to frame a pdf, and end result...print quality, frame, glass were all excellent.

5.0 Stars -
Kate R
 Verified Customer
September 23, 2024

Easy and great

Couldn’t have been easier so just get it done, frame the special photos you love. The frame and matting look perfect and I’m so glad to finally have some very important memories on view. I’m glad to have found Level Frames and will recommend them. Every now and then I’ll frame a very special photo without hesitation. Prices are fair and shipping packaging was very protective. A great service that does as promised!

custom online framing for pictures and art

So happy to hear it, Kate! Glad we could help you frame and display these special photos, and looking forward to your next project. Thanks for helping to spread the word as well 😊

5.0 Stars -
Mark Silverstone
 Verified Customer
September 16, 2024

Nice job. Thanks!

I especially appreciated the way it was packed for shipping. Next time I think I´ll chance the glass instead of acrylic as I have confidence that it will arrive intact and that I can put it in a hard side suitcase for travel.

4.0 Stars -
Todd M.
 Verified Customer
September 14, 2024

Great Quality, but…

Great quality but it did have a misaligned corner with some separation which I normally wouldn’t complain about but it was an $170 frame.

custom online framing for pictures and art

Thanks for letting us know and for sharing the photo, Todd. Apologies for this corner - it's below standards but covered by our Happiness Guarantee. Reaching out to you directly to arrange a replacement on this one.

5.0 Stars -
Jen D
 Verified Customer
September 11, 2024

Love my Frame!

This was such an easy process! I placed an order for a family portrait to be framed and it came so fast and turned out beautiful!

custom online framing for pictures and art

Love to hear it!

5.0 Stars -
Aaron
 Verified Customer
September 09, 2024

Great experience

Really happy with the frame. Everything about the experience was so thoughtfully done.

5.0 Stars -
Karen Fisher
 Verified Customer
September 09, 2024

Question on hanging the frame

Love the photos, however I accidentally cut the wire on one of my photos when I was opening the package. Can you suggest another way to hang the pictures without having to re-do the whole frame? Otherwise, I am very pleased with the outcome.

custom online framing for pictures and art

Problem solved: sending a new wire and d-rings that will easily swap onto the frame and replace the cut wire. Thanks for framing with us!

2.5 Stars -
Gabe
 Verified Customer
September 09, 2024

OK, but was expecting better for the price

We got large framed prints of a few iphone photos. The prints were beautiful, but I was unimpressed by the quality of the frames. The screen is plexiglass and it's clearly warped, not flat like glass. And the frames felt kind of cheap and plastic. For nearly $300 per frame, I was expecting better

custom online framing for pictures and art

Thanks for the feedback, Gabe. The profiles are all wood, and we exclusively use framers grade acrylic (we can't ship glass because it's too heavy and prone to shattering). The acrylic is very sturdy and should not warp though, especially once the frames are hanging on the wall. Reaching out to you directly to see if you're still seeing this.

5.0 Stars -
Greg N
 Verified Customer
September 08, 2024

Quick Process, Great Product

Took a snapshot of the kids over a weekend, loved the pic, uploaded to Level Frames and has framed print 1.5 weeks later. Returning customer, will no doubt order again!

custom online framing for pictures and art

Glad you are enjoying the frame and thanks for sharing this photo, Greg! Our Acadamie Gold profile with a few inches of matting was a nice choice for this shot of the kiddos :o)

5.0 Stars -
Tony Ramos
 Verified Customer
September 05, 2024

Beat My Expectations

I bought two frames for my first purchase. One frame was my the first the time I ever printed my photos as a photographer and it just was absolutely perfect. My second frame just an absolute gem of a family moment. Overall great packaging and fast lead time! Love it beginning to end. Thank you guys!

custom online framing for pictures and art

Glad to hear it, Tony! Really cool shots in this collage frame you customized. As you now know, we like to ensure that our framed photos arrive on time and safely.

5.0 Stars -
John Franz
 Verified Customer
September 02, 2024

great service and quality

The picture came out great. It came faster than expected and the quality was better than expected. Great company, kept me apprised of the status of my picture. Came packaged safely and the frame is nice. Couldn't be happier.

custom online framing for pictures and art

Really appreciate the feedback, John, and look forward to helping on your next online framing project!

5.0 Stars -
Katie A.
 Verified Customer
September 01, 2024

Great Customer Service

I decided to change something with an existing order and Kara helped me replaced component. Picture printed in custom size / frame is great quality.