Very helpful service & great product
Walked over to their main office in brooklyn. Josh helped me pick frames, and sent me a mockup to play with at home. After a bit of deliberation, we decided on the frames and sent them off to the shop. They were returned promptly, carefully wrapped, and when I arrived home I felt like it was christmas; it was delightful to see their work. I have yet to hang them, but they are all beautifully done & they even were able to mount a ripped poster i had to make it look as good as new. They also did a great job with a float-mounted menu. I will definitely use their service again in the future!
Amazing quality and service!
Great quality framing, fast turnaround time, and Danielle was really nice and helpful! I will be printing and framing many more projects with Level Frames!
Level Frames did a perfect job framing my piece in an acrylic double sided frame so you could see both sides of the piece. Would highly recommend this company to friends.
Phenomenal Product and Customer Service
I generally don't write reviews but was highly impressed. High quality, easy to order and I really like the clean aesthetic. Most importantly, the customer service was outstanding. There was a minor issue with the order and they, frankly, went above and beyond in resolving things. Would recommend 100%.
Collage picture frame
Great job with our collage frame. Well-packaged and a solidly made product.
Loved my custom frame
I loved the frame I received. It was all good and it is a nice addition to my place! I'll be saving for another one :)
Best picture frame
The frame looks great. You guys are awesome! Thank you so much. I hope to add many more Level frames to my collection. Gracias Amigos.
Love my frames!
I've used other online framers before and have always been disappointed by cheap framing materials and an underwhelming finished product. I tried Level Frames because of the great reviews. I ordered two frames for pieces I have at home, which had odd dimensions. Customer service reached out with questions about the dimensions so that they could make sure the frames fit perfectly. I received the frames one week later. and they're exactly what I wanted, materials are high quality, assembly was very easy, and the mats and frames fit perfect.
One note is that I chose the non-glare acrylic option, which I like, but in some light there is a glare if you aren't looking at the piece head on.
Love them and WOW the customer service
I have used Level Frames 2 x now. Both times I've been extremely happy. One was a medium sized piece (about 12 x 17) and the other was a set of 2 large pieces (36 x 28). I should note that they do not use glass but (I believe) acrylic which makes the frames lighter and easier to hang without sacrificing quality. Most important, though, was the above and beyond customer service. Josh from Level Frames noticed by address was on the way to his studio and emailed me to ask if he could come pick up my pieces and frame them at his studio rather than sending the frame to me to put the art in myself. Yes please! It was unnecessary but showed me they mean business. Thanks Josh!
Thrilled with frame
I ordered a custom sized frame for an art poster and, as my husband said, the frame "makes it." It looks gorgeous in our dining room. So classy. I expect that I would have paid hundreds of dollars at a frame shop. The frame came with everything I needed to hang it. Quick delivery. Very happy customer.
Easy to follow instructions, straight forward assembly, nice final product.
Love this online framing, hope to see more frame options
It turned out wonderfully. I hope there are future options for picture mounts in addition to frames and glass framing options. I look forward to using this again soon.
The frame was awesome and the picture looks great, I was worried because it came from a camera phone but everything turned out great.
Great quality and customer service
I am particularly interested in large scale prints, and had my negatives custom scanned at ultra high resolution to ensure a great quality print. Unfortunately, the web site couldn't handle the gigantic size of my files, but customer service got back to me within a day, sent me a personalized Dropbox link, and helped me make my order that same day. They also followed up to make sure everything came out. I liked the personal touches and would order again.
Worth the Price!
I went through great effort to obtain signed art prints from a graphic artist I admire. I wanted to make sure they lasted and shopped around looking for good custom frames, as these prints came in a custom size: 16" x 22 7/8". Level Frames stood out to me as a frame provider: their website has a clean design, smooth functionality, and simple frame creation. A sign they are serious about their product.
I ordered 4 frames in black with a 1" mat to give the prints some breathing room to pop. Frame assembly was quick and easy with the instructions, and all material from framing to hanging were provided. The prints look fantastic in frames and will last for a long time. Highly recommended.