good customer service
Got my frame, it was perfect and easy to install my picture. I had no problem with the look of the frame, but while putting it together i noticed the maple frame was not maple, but was pine, and it was actually sheathed with a very thin plastic. In other words the frame facing the room was not painted maple, but rather plastic. (it looked very good, btw).
I Called, got immediate service, woman was very accommodating accepting and non-defensive. she provided me with a reasonably discount.
Appreciate the feedback, David. As noted, our White and Black gallery style frames are real wood with a gesso finish. Our Kota black frame comes with a stain finish so that the grain and texture of the wood shows through.
Impressed with quality of the digital image in print format
Sent an image to LevelFrames of questionable quality. They turned it into a very high quality framed image. Much better than I expected
Satisfied First Time Customer
Navigating the website was both easy and fun. The delivery contained everything I needed and made the final part of the process a smooth one. There were even pilot holes drilled into the back of the frames for installing the hanging hardware. Will do business with Level Frames again.
Cool print and nice work on the framing, James! Look forward to helping on your next project.
Excellent product work. Attention to detail is impressive!
I ordered frames for original artwork to be displayed in my dining room. Sizes were perfect, assembly easy, and every detail carefully thought out by level frames. I will order again
Thanks for sharing the photo! We always enjoy seeing the final results and look forward to your next online framing project.
The very best do-it-yourself frame. And as good as anything I've had done professionally in the past. Initially I was hesitant if I could assemble the kit myself. How wrong was I!!?? It's so simple and the results are so impressive! I ordered a second kit very soon. Love everything about this company!!
So glad to hear that, Priscilla, and thanks for the follow up order. We ❤️our customers! (and NY as well)
What a find, turned out perfectly
The frames turned out so well! They are beautiful! We wanted a company that did quality work and didn’t cut off the image. And that’s exactly what we found! The illustration was done by my fiancé and drawn for my best friend who lost her sweet Greyhound last year. We framed the photo and sent it as a gift, she loved it!! Thank you for making this experience so easy and special.
My first time buying a frame online and I couldn't be more pleased. It arrived in perfect shape and the installation was super easy; all at a reasonable price.
I had quite a few artworks to be framed. Most of them had "standard" sizes and/or could be easily adjusted with a passpartout, so I chose cheaper frames. For one of them I needed a custom size, so I opted for Level Frames. I was definitely impressed by the quality of the packaging and the frame itself. My artwork fitted perfectly in the frame with the measurements provided online. Definitely recommended if you need a custom frame and/or what to enhance your artwork.
Outstanding Customer Service
Kara was an absolute joy to work with! Being a new customer to Level Frames, I didn't know where to start, but with her clear guidance and professional recommendations, I feel we made the perfect frame. My wife is going to absolutely love it! She went above and beyond in helping me choose every detail, from the framing, matting and sizing. I'll definitely be a reoccurring customer.
So glad to hear it, Roger! Look forward to your next framing project. Kara is awesome 😀
Such great, easy service and quality product from Level Frames. I've used them for high-end pieces, posters, and everything in between. Could not be happier.
Great frame, easy to use!
Loved the frame - it was a custom size and is just perfect for what I needed. It was easy to order, was not overly expensive and made things a lot easier, especially during these times when it is harder to get to a store. I will definitely order again.
Thanks for sharing a photo of your frame, Larueen! We always love seeing the final results.
This was a simple easy process and the frame turned out great ! Thank you !
Excellent quality/value, even better customer service
I ordered a framed print as a special gift, and while UPS tracking showed it was delivered, it was missing. Customer service was on the case immediately, assuring me that if it didn't turn up they would send a replacement in time for an upcoming birthday party. It finally did show up (I thought it had been stolen, not unusual in my area) and just in time. The recipient and I could not be happier.
No way we were going to let UPS ruin the birthday party! 😀
I was initially skeptical about the concept of uploading a photo and getting it framed and decided to go for Level Frames after looking at some positive reviews online. Got my photo frame in about 2 weeks time which is understandable with the holiday season and covid. The packaging was excellent, the website is intuitive and easy to use, placing an order was a breeze and the end product is lovely. Though I ordered a table top frame, the packaging included all the necessary equipment for hanging a frame on a wall as well which is a nice touch. All in all I am 100% satisfied with what I got and would definitely recommend Level frames!
Long overdue review
This company has outstanding customer service and provides a beautiful product! This past year has been difficult on everyone, to include a friend of mine who lost her sister over Thanksgiving. I ordered a set of photos as a gift to her, and when the shipping was delayed, because COVID, the company made a point to keep track of the package and informed me of when it was delivered. The owner was more responsive than even I was with my kids and finals. This which speaks to their care and pride in their product. My friend received her package and cherishes it. Thank you for exemplifying empathy and passion/compassion in a time when people needed it the most. 5 stars customer service!
Happy we could help what must have been a difficult time. P.s. you are a wonderful friend 😀
My product was perfect! Very professional framing, super safe packing, and thanks for the picture hook. Will recommend to everyone!
Exactly what I wanted
The frame and mat were exactly what I ordered. Great quality
Great service and workmanship. Will use again
Happy with the frame and the service
My frame was exactly what I ordered and arrived quickly. Also, I made a mistake with my order and had to contact Level Frames to make a change. The person I spoke with could not have been more helpful. She corrected my order and sent me a revised invoice. Overall, I’m very happy and I plan to use Level Frames again.