Level Frames Reviews

4.9 based on 1328 verified customer ratings

Our Review Policy

Every frame review on this page is submitted by a real Level Frames customer. In the interest of transparency, we never change reviews.

5.0 Stars -
Martha Y.
 Verified Customer
January 21, 2023

Fantastic framing and service

I needed to produce a 5 year tenure award for my team. I reached out to Level Frames, talked to them about their white mat colors, the acrylic and the frame itself. I decided to give them a try because the conversation with the contact was so good. It was extremely important to me to have museum-quality acrylic which my previous framer didn't offer. The reason they gave was that it wasn't necessary because today everyone uses 100-year inks. My reason for wanting museum wasn't the UV protection even though that is a bonus. I wanted it because it is crystal clear and non-glare. You can't even see it in the frame it is like it isn't there. Placed my order and WOW they did not disappoint.

custom online framing for pictures and art

Thanks, Martha! The choice of the acrylic glaze is a key part of any custom framing project, that's why we provide multiple options from standard framers grade acrylic, to non-glare, all the way up to Optium Museum Plexi anti-reflective glaze. We're always here to provide guidance on this in case you have questions about a specific framing project.

5.0 Stars -
Matthew
 Verified Customer
January 20, 2023

Amazing!

I had a weird sized picture and they NAILED it! Quick turn around from uploading the image to at my door. Other sites were trying to get me to crop my image to fit their frames. Levelframes fit the custom frame to match my image size.
I know where to go the next time I need a custom mounting. In love with my new piece :o)

custom online framing for pictures and art

Thanks for printing and framing your photo with us, Matthew! As you noted, each custom frame is made to order to fit your artwork or photo. Look forward to helping on the next project and many more to come.

5.0 Stars -
Terry Re
 Verified Customer
January 20, 2023

Thank you

Far exceeded my expectations. The frames were beautiful!

5.0 Stars -
Caroline Warshaw
 Verified Customer
January 18, 2023

Nice quality frame

The frame came securely wrapped and all the materials needed to hang the frame on the wall. Thank you so much for the beautiful frame.

4.0 Stars -
Sf
 Verified Customer
January 18, 2023

Great frames - some issues

These frames are beautiful with easy installation instructions. One frame came damaged, which was promptly replaced and I was not asked to send back the damaged wood.

Unfortunately, hanging materials/predrilled holes are only provided to hang the frame vertically (I don't recall being asked which way I planned to hang) - so I had to obtain the appropriate hardware to hang them horizontally.

custom online framing for pictures and art

Thanks for the feedback. Each frame comes with hardware based on the orientation in which it was ordered (you will see this during frame customization and at checkout). Look forward to helping on your next framing project!

5.0 Stars -
Judith
 Verified Customer
January 16, 2023

Custom frame as expected / hoped for

It’s great. Thank you!

5.0 Stars -
Evan Jackson
 Verified Customer
January 13, 2023

Excellent Customer Service

I had previously framed a decent sized piece with Level Frames and I was really happy with the quality. I had two signed and numbered prints, and I wanted each one to have very specific mat window openings. I also wanted a weighted bottom on my mats, but I also wanted each frame to be the exact outside dimensions. Since I couldn't find a way to make that happen through the regular design interface, I reached out via email to see if this was doable. I received a very prompt response from Kara, who was fantastic. She set everything up exactly as I had requested and sent me a link to review and place my order. It was quick and easy.

custom online framing for pictures and art

Thanks for the detailed feedback, Evan! Glad we could make this happen for you. Look out for bottom weighted mats within our frame design interface very soon.

5.0 Stars -
Larry
 Verified Customer
January 10, 2023

Kara is Kapable, Kwick and Kustomer Friendly!

Kara was fantastic to work with. She helped me put together an order that was not straight forward (photos didn’t have great resolution which she enhanced), there were some sizing issues which she clarified, the order needed to be expedited, etc.. Kara replied quickly to my several emails with questions always with helpful answers and was extremely patient with me. I only hope her supervisor reads this and promotes her… she’s terrific!!

5.0 Stars -
Deborah H
 Verified Customer
January 09, 2023

Very very pleased

Level Frames was able to create a beautiful giclee print from a photo I sent them. This was a much easier and quicker process than other printers. Also, Level Frames’ prices are more than fair. I am so pleased!!

5.0 Stars -
Annette L Guarino
 Verified Customer
January 03, 2023

Beautiful frame!!

Very happy with the quality of your work.
It was wrapped up so carefully, and came when expected.
Will be ordering another one soon, on the road now.
Also answering my questions right away was a plus.

5.0 Stars -
Zack
 Verified Customer
January 02, 2023

She loved it

So I got a picture framed for my girlfriend! Let’s just say she had a lot of happy tears and loved everything about the picture and frame! I went to a lot of sites trying to find the right combination and level frames was the only place that allowed me to get a smaller frame size and change up the matting! It was truly a great experience and made my life a lot easier 😂!

custom online framing for pictures and art

Yes, so glad to hear this, Zack! We think it's important to put the right customization tools in your hands to get the frame looking just how you want, and we're also hear to help if you are looking for framing recommendations on anything.

5.0 Stars -
Meghan S
 Verified Customer
December 29, 2022

A Christmas Legend

I have been crowned the “best gift giver” after ordering two beautifully framed photos for each grandmother and they actually had tears in their eyes upon opening their Level Frame. So thank you! I will be back, gotta keep my new best gift giver title. 😉

custom online framing for pictures and art

So glad to hear this, Meghan, your title is well deserved! Look forward to helping on your next framing (or gifting) project 🙌

5.0 Stars -
Wayne Donathan
 Verified Customer
December 28, 2022

custom frames

Great job on our recent purchase. More than likely ordering more soon. Thank you!

5.0 Stars -
Louisa
 Verified Customer
December 26, 2022

Made it in time for Xmas

The photo was so clear and vibrant and was framed beautifully! Will definitely order more from Level Frames.

4.0 Stars -
Mark Montesi
 Verified Customer
December 26, 2022

Nice but may try others.

Work and quality was nice. I thought the price was high compared to other sites that do the same thing. I may try a different company next time as a comparison more in quality and workmanship. Shipping time was unexpectedly long.

custom online framing for pictures and art

Thanks for the feedback, Mark, it helps us constantly improve our service. Normal turnaround time to frame and ship is 3 to 4 days, it stretches out another week or so during the holidays. Hope we get a chance to frame for you again!

5.0 Stars -
Star Moberg
 Verified Customer
December 22, 2022

Beautiful

I had this framing done for a client that was gifted with a photo from her friend. It was so well done and such an easy process. Loved all the options and packaging and shipping were professional.

5.0 Stars -
Ben Delahoyde
 Verified Customer
December 20, 2022

Thank you thank you

The frame was awesome and the pictures turned out great. Thanks again for the help. I dealt with Kara on a shipping issue and she went above and beyond helping me to make sure the frame arrived in time for my wife's birthday, please send her my gratitude.

5.0 Stars -
C. Higgins
 Verified Customer
December 19, 2022

Beautifully mastered

We recently ordered five custom framed, large photos which turned out absolutely beautiful. Quick delivery with flawless execution. Highly recommend.

custom online framing for pictures and art

Thanks for the review and great photo, C! Your wall looks amazing with these framed prints, nice work hanging them 🙌

5.0 Stars -
Karla La Plante
 Verified Customer
December 16, 2022

Love the job

Looks great and ready to be hung, it's for my son and family

5.0 Stars -
Jd
 Verified Customer
December 15, 2022

Beautiful frames!

I ordered two custom frames and was very pleased with both! The quality of both frames was beautiful and the mats were perfectly cut/sized for our pieces. I needed help entering the dimensions that we needed and Level Frames customer service was so patient and helpful. We will definitely order frames from LF in the future!

custom online framing for pictures and art

Thanks, JD! Happy we could help and looking forward to your next custom framing project.