Great frames - some issues
These frames are beautiful with easy installation instructions. One frame came damaged, which was promptly replaced and I was not asked to send back the damaged wood.
Unfortunately, hanging materials/predrilled holes are only provided to hang the frame vertically (I don't recall being asked which way I planned to hang) - so I had to obtain the appropriate hardware to hang them horizontally.
Thanks for the feedback. Each frame comes with hardware based on the orientation in which it was ordered (you will see this during frame customization and at checkout). Look forward to helping on your next framing project!
Custom frame as expected / hoped for
It’s great. Thank you!
Excellent Customer Service
I had previously framed a decent sized piece with Level Frames and I was really happy with the quality. I had two signed and numbered prints, and I wanted each one to have very specific mat window openings. I also wanted a weighted bottom on my mats, but I also wanted each frame to be the exact outside dimensions. Since I couldn't find a way to make that happen through the regular design interface, I reached out via email to see if this was doable. I received a very prompt response from Kara, who was fantastic. She set everything up exactly as I had requested and sent me a link to review and place my order. It was quick and easy.
Thanks for the detailed feedback, Evan! Glad we could make this happen for you. Look out for bottom weighted mats within our frame design interface very soon.
Kara is Kapable, Kwick and Kustomer Friendly!
Kara was fantastic to work with. She helped me put together an order that was not straight forward (photos didn’t have great resolution which she enhanced), there were some sizing issues which she clarified, the order needed to be expedited, etc.. Kara replied quickly to my several emails with questions always with helpful answers and was extremely patient with me. I only hope her supervisor reads this and promotes her… she’s terrific!!
Very very pleased
Level Frames was able to create a beautiful giclee print from a photo I sent them. This was a much easier and quicker process than other printers. Also, Level Frames’ prices are more than fair. I am so pleased!!
Very happy with the quality of your work.
It was wrapped up so carefully, and came when expected.
Will be ordering another one soon, on the road now.
Also answering my questions right away was a plus.
She loved it
So I got a picture framed for my girlfriend! Let’s just say she had a lot of happy tears and loved everything about the picture and frame! I went to a lot of sites trying to find the right combination and level frames was the only place that allowed me to get a smaller frame size and change up the matting! It was truly a great experience and made my life a lot easier 😂!
Yes, so glad to hear this, Zack! We think it's important to put the right customization tools in your hands to get the frame looking just how you want, and we're also hear to help if you are looking for framing recommendations on anything.
A Christmas Legend
I have been crowned the “best gift giver” after ordering two beautifully framed photos for each grandmother and they actually had tears in their eyes upon opening their Level Frame. So thank you! I will be back, gotta keep my new best gift giver title. 😉
So glad to hear this, Meghan, your title is well deserved! Look forward to helping on your next framing (or gifting) project 🙌
Great job on our recent purchase. More than likely ordering more soon. Thank you!
Made it in time for Xmas
The photo was so clear and vibrant and was framed beautifully! Will definitely order more from Level Frames.
Nice but may try others.
Work and quality was nice. I thought the price was high compared to other sites that do the same thing. I may try a different company next time as a comparison more in quality and workmanship. Shipping time was unexpectedly long.
Thanks for the feedback, Mark, it helps us constantly improve our service. Normal turnaround time to frame and ship is 3 to 4 days, it stretches out another week or so during the holidays. Hope we get a chance to frame for you again!
I had this framing done for a client that was gifted with a photo from her friend. It was so well done and such an easy process. Loved all the options and packaging and shipping were professional.
Thank you thank you
The frame was awesome and the pictures turned out great. Thanks again for the help. I dealt with Kara on a shipping issue and she went above and beyond helping me to make sure the frame arrived in time for my wife's birthday, please send her my gratitude.
Love the job
Looks great and ready to be hung, it's for my son and family
I ordered two custom frames and was very pleased with both! The quality of both frames was beautiful and the mats were perfectly cut/sized for our pieces. I needed help entering the dimensions that we needed and Level Frames customer service was so patient and helpful. We will definitely order frames from LF in the future!
Thanks, JD! Happy we could help and looking forward to your next custom framing project.
Just as I hoped
Ordered 5 very different frames. Everything arrived packed super well and frames are great. Takes some work to install artwork but easy enough. Thank you !
Thanks for the review and for sharing this photo of your frames, Danielle, and nice working hanging this mini gallery wall! We look forward to helping on your next online framing project.
Amazing framed print
great job framing, Dave Shaw's Printshop rocks!
Yes! Dave Shaw is so talented, we're big fans of his photography and love framing his work.
Loved my Purchase
I sent a picture of a summer home that my clients sold and they loved it! It held so many happy family memories for them. They thought it was the most thoughtful gift EVER.
Thanks so much for the feedback, Jan! Glad your clients loved the framed print - we agree that it's hard to beat as a unique and thoughtful gift.
Frames and prints - Both exceptional!
We ordered 2 large scale gold frames and prints from Level and could not be happier. The project was completed quickly and the shipping was packed well and everything arrived in perfect condition. So so happy with the quality of both the frames and image printing. The hanging instruction for the frames are also easy to follow. Overall a great experience, user friendly website, and quality customer care. 10/10, recommend and will use again.
So glad to hear that, Chelsea! We've recently updated our instructions for hanging each frame, happy to know you had such a good experience and look forward to helping on your next framing project.