Very long shipping delays
My order was placed on 11/30. It shipped on 12/3. As of today, 12/21, it still is "in transit", and took 15 days to go from Bethpage/Farmingdale to Jamaica, NY. Obviously, even during Christmas season, you have used the lowest priority shipping. Now, I have to be concerned that this gift will not be received by Christmas. The frame and photo could be of the best quality, but I have no way of knowing.
Hi Ira, apologies for the inconvenience. All of our shipments to Canada have been heavily delayed during December and tracking has been unreliable. The last USPS scan shows the package in NY but Canada Post is more accurate. Following up with you directly via email.
The process and product are both executed well, from ordering to hanging.
truly exact renderings as to what is delivered.
This is a real quality service. The photo renderings in the website's creation pages are an exact representation of the final product. I was surprised. Wonderfully interactive ordering site and excellent final product. So very pleased!
Glad to hear it, Kat! That is something we work very hard on. Look forward to helping you frame more photos and artwork.
I received the framed black and white picture of my husband’s sweet dog Lucy who recently passed. This was a gift to my husband. It brought tears to his eyes. The photo and frame were beautifully done! I am ordering another pic from them!
So happy that we could help you and your husband celebrate Lucy.
Ordered a number of times. All were on time and looked great. Would definitely recommend.
Still waiting 2 weeks later
Not happy about waiting over 2 weeks and still having paid for express shipping.
Apologies for the inconvenience on this one, Wade. All of our shipments to Canada has been heavily delayed over the past few months, hopefully the transit times return to normal soon. As of today tracking shows that your order is out for delivery, we will continue to keep an eye on it.
Looks great. I framed mine myself at home. It was super easy.
Pictures and frames were perfect! Just what I ordered!
Great quality and delightful extras
I found the frame, foam board, backing and plexiglass to be of above average quality. I have done a lot of framing in my life and the extras that were provided with this purchase meant it was even easier to finish my project and get it hung. I am delighted that I found this company and plan on using them almost exclusively going forward.
Perfect, easy, fast
I was very, very impressed with everything - from how fast my custom frame shipped, to the quality, to ESPECIALLY how everything, just everything! was included in order to hang it. I loved the simple instructions, how all the tools came with my order for no extra charge, how the wire hanging was already even pre-sized for my frame and all I had to do was attach it… everything was perfect. I will definitely be ordering again!
Usually non standard sized prints take months or years for us to frame at my house (cost, finding someone trustworthy, etc). Our frame from Level totally fixed that issue! Custom size, great quality, and no repeat trips to a store during the pandemic. Love that the hanging wire was pre-cut and wound, too. Plus the frame came with everything needed, short of a hammer. Would definitely buy frames here again.
Thrilled with my purchase!
I am thrilled to have found this website! I have several odd size pieces of poster art from the past and it’s not very valuable so I didn’t want to spend a ton of money on custom frames for them. Some have been sitting around for several years, ripped and torn. The website and ordering was super easy. The turnaround time was 2 to 3 weeks. I will definitely be ordering from again for my other odd size collectibles.
Nice work on the framing, Stephanie, and thanks for sharing a pic of the final result! Look forward to helping you custom frame more of your collection.
Love my frame!
I dug out this old autograph from the late Tom Petty and knew it needed to be kept safe in a custom frame. Thanks Level Frames for helping me honor the great TP!
Thanks for sharing a photo of your frame, Christine! We are big fans of Tom Petty, so happy this signed piece protected and looking great.
Another amazing frame!
Last year I got a 24x36 frame for a Nightmare On Elm Street print from Bottleneck Gallery and it was fantastic as expected. It was my third frame from Level Frames. I just got in a matching 24x36 frame for a Ghostbusters print from Mondo and it's perfect! Couldn't be happier with how it turned out. They look so good next to each other! As always, getting the frame apart, print in, and everything back together was easy. Love these frames and the customer support is just great! Shout out to Danielle in particular for helping with this order!
So much fun to frame limited edition posters from Bottleneck and Mondo. Thanks for trusting us with the work, we look forward to helping you frame and display more of your collection!
great quality, so easy
i've ordered from level frames twice now and both times did not disappoint. very well packaged and easy to assemble. my only wish is that you guys offered more options as far as color and design go. hoping to see more cool frames!
Thanks for the feedback, Pamela! We just added three new frame styles, there will be more to come in 2021. Look forward to helping on your next online framing project 😃
Exceeded my Expectations!
I was very pleased with the quality of the frame. I will use this company again. No shipping and quick delivery! Very convenient. Thank you
great customer service and end product
I ordered this as a gift for a friend who recently lost her mom. They were so moved by the gift and it turned out fantastic. I also had a special request after I had made the initial order and the customer service rep very graciously helped to make the adjustment. Really appreciated this experience and will definitely keep you in mind for future opportunities. Highly recommend to others.
Happy we could help out, Patrick. Look forward to framing for you again.
Great Quality Frame, Even Better Experience
After careful consideration of similar drop-ship frame companies, I chose Level Frames and I could not be happier. I have a Buzz Aldrin autographed print from the Apollo 11 mission and I needed a frame that would not only look good, but protect it. The black frame and mat from Level Frames was the only drop-ship option I found that had a truly all-black appearance to mimic outer space, and I think it looks excellent for this piece. On top of that, the acrylic (I went with the Non-Glare UV type) is very clear and anti-reflective. I also really enjoyed the simple and clear assembly instructions provided, even with simple tools. Just a great experience overall.
Framing made easy
I couldn't be happier with the 3 framed pics of my son's wedding. I did two larger and one collage. It was so easy to upload the pictures and get a very good interpretation of what I'd be receiving. I also sent a couple of questions and they were answered quickly and thoroughly. After placing my order, the next day I decided I wanted a larger mat. I was easily allowed to make this change. They arrived quickly and were securely packaged. This will be my go-to-site for framing. Thanks!