Customer service is the only thing that really matters but also my frame looks so good.
Nicole was such a pleasure to work with!! Helpful/responsive/pleasant. Thank you so much for making sure I was 100% happy with my order. Will frame everything forever through you guys!
Quick and Painless
The framed photo turned out wonderful!
The framed photo turned out wonderful. The color on the image was very close to my original digital file, and the craftsmanship of the wood frame is excellent. I'll be ordering more!
exactly as envisioned
I bought a frame, over the internet, with trepidation, and it worked. It was fast, it fit perfectly, it was what I wanted and it didn't break the bank. And they even followed up to make sure the order was right. Thank you. I will be a repeat customer.
Exactly what I wanted
I'm very specific when it comes to framing things, I need them to be exactly the way I want them to be. So when I approached Level Frames with a custom design for a collage frame, I didn't think they would get it how I wanted it. We wrote back and forth as I pitched ideas, and eventually they started working on the frame. Some time later I sent in my posters and they put them into the frame at no extra cost. What I got about two weeks later was probably the best looking frame, I've ever seen. They got everything right exactly how I wanted it. I couldn't be happier with the frame, and I for one know that I will be buying from them again in the future.
The picture and frame look outstanding. I will definitely be framing more pictures with your website. Thanks again for the great work.
Amazing work by amazing people!
My print just arrived, frame by Level Frames. It’s absolutely amazing and I couldn’t be happier with my decision to have them do the work. The entire staff are professional, knowledgeable and friendly! I highly recommend Level Frames for your next piece!
Couldn't Be Happier With My Purchase
Shortly after my order in early Dec. I got an email from a rep indicating that the order would not arrive in time for Christmas; as this was a birthday gift for my daughter, it was not needed until mid January. I understand how busy you must have been during December, but yet someone found it important enough to keep me updated on the shipping. I appreciated the communication greatly.
When I placed my order, I asked for a card to be included. I assumed it would receive a pre-printed, impersonal birthday card. I was pleasantly surprised to find a handwritten card. Again, I can only imagine how busy you were yet someone took time to hand write a card.
I will certainly order again.
Pleased and Impressed...
A simple frame, but they emailed me to double-check the slightly odd dimensions, and when the frame arrived it was perfect and exceed my expectations. I've already sent in another order.
Good framing experience and fast turnaround
The frame looks good, very good experience. Process was very simple, shipped pretty quick. I was impressed. Thank you!
Complex job that was handled with special care
I was getting 11 pieces framed, some of them the same size, and one large format. Kristi reached out from their team and was very helpful in having me ship my prints to them in two insured tubes, and keeping me in the loop on when to expect the frames. To add to the complexity, I wanted the frames shipped to 4 different locations. All the frames were delivered within 1 day of each other, all without damage due to the armor-like packing job, and all at the correct locations. I will absolutely be using Level frames again in the future for large and small jobs.
Our prints couldn't look better. We had an awesome experience from start to finish, including a phone call with the folks at Level Frames in order to figure out how to get exactly what we wanted. And we did!
Great product, better support
My original order arrived quickly, but the print was slightly dark and desaturated. After contacting support, I received very timely responses and had a replacement sent almost immediately; which looks fantastic! Apparently there was an issue with the printer that day. I’m very impressed, not just with the [final] product, but with the support I received.
More than perfect!
After spending several weeks working on a Nativity cross-stitch for my daughter, it didn't occur to me until I was nearly finished that I was going to have a really hard time finding a frame to fit my odd-size project without spending major $$$ at the local frame shop. I began searching for alternatives online and came across LevelFrames. LevelFrames has BY FAR the easiest instructions for ordering the perfect frame and mat size. Even though I really had no idea what I was doing, I'm so glad you did! The quality of the frame is outstanding. The price was within my budget. And best of all, I received it in a week and in time for Christmas! Thank you to you and your team!
This frame is even better than I'd hoped for!
I hunted around to find a frame that looked like I wanted for my The Thing print, and wanted one that was archival quality as well.
Level Frames really knocked it out of the park! The frame is beyond high quality, it nailed the look I wanted, and I can rest easy knowing my print is protected!
The instructions were super easy, and mounting the print was a breeze.
Also nice to know that they have such nice and helpful customer service folks who were very gracious in dealing with my questions!
I highly recommend shopping with this company!