Really could not be happier with the end result. The entire team was so responsive, and took care of the order promptly even though it was during the holiday purgatory between Christmas and New Years. My print arrived in sturdy packaging, and the frame and mat itself are extremely well-made. An excellent value for the price - I'll definitely be shopping here again!
Delight all around
The entire experience was a delight--from website to feedback...to delivery and framing:
--the ordering experience was intuitive
--the feedback on order status and shipping was timely
--the delivery was speedy
--the box was substantive (planning to use it again :)
--the installation preparation and instructions were
Service and quality was above and beyond.
I needed a photo framed quickly to get it on a plane to a friend in India. Josh from Level Frames responded quickly and made sure I got expedited shipping to get it there before the flight left. Couldn't be happier.
It was perfect. Excellent website, easy to use, delivered on time and looks great. Thanks
Very pleased and will be back
Everything went great. I opted to provide the prints myself. Nicole did a great job communicating with me throughout the process. Very pleased with the end result.
Will be coming back to you guys again for future framing needs.
How to win a customer for life
You might think there's not much one can do to differentiate in the world of framing, but you'd be wrong.
I placed an order for 9 prints and frames as gifts. The frames and prints came out beautifully - the materials and craftsmanship were superb, and the price was startlingly reasonable; but I expected high quality.
What I didn't expect was out of this world customer service, and the delivery from Level Frames in that respect is why I'll never buy a frame anywhere else. The whole team was responsive to my inquiries within minutes, handled a change request, and even expedited my shipping at their cost to make sure everything arrived in time for Christmas.
Such a simple and easy-to-use service. Ordering took less than 5 minutes. Both the print and the frame were high quality and I couldn't be happier with my purchase. Josh provided excellent customer service and immediately solved an issue I had with my purchase. Will definitely use again.
Great customer service
Level Frames has some of the best customer service support I have experienced in a while. After I had placed my order with an odd size, Nicole emailed me to verify the measurements, since it was an odd size. Her verifying that I had input the measurements correctly assured me that I was in good hands. She had even made a few suggestions so that the fit was perfect.
When I got the final product I was so excited. I was happy how perfectly the painting fitted in the matting and frame. Nicole suggestions were spot on.
I highly recommend Level Frames, because it's hard to find a company, especially online, that has great customer service.
So pleased with my frames
Frames and mat were really easy to order.
My frames were shipped quickly and packed well.
I'm so pleased with them.
My prints look great!
Great frame, awesome service.
Really happy with the frame I received and options to customize. Immediately ordered a second one to fit my 24x36 print. Glad this service exists as I don't want the hassle / want to part with my prints.
Really impressed with Level
Already buying some new artwork to have it framed sometime soon. I'll definitively post a pic of my piece in the following days. Many thanks!
Super happy with you guys
You make framing easy and you provided me with a size frame I could not normally get. When I took my print to a frame shop it was going to cost more than $250 to frame. With you, I got what I needed for $80. Lifesaver!
Frame was awesome
You guys have a great business and i'll be using you for anything nice i need framed in the future.
Great wedding gift
It looks awesome and made for a great wedding gift.
It worked well and was easy to assemble.
About the only thing I'd recommend is that that there are more options for larger matting dimensions and related to that is the ability to bottom weight the mat. Other than that it was a very easy process and one I will use in the future.
Very fine work
I'm very happy with my order and would not hesitate to shop your site in the future. Thank you.