Easy and pleasant shopping experience re: the site. Even though the box itself had been violated despite the ‘Fragile’ tape, the piece was so well padded /packed that it remained unblemished. Order fullfillment was ontime, even in these covid-hindered times.
I started seeing ads for Level on Facebook. I had some questions about what type of frame, color, etc. I emailed Level, and when I got a prompt, friendly, and helpful response, I knew I'd try them. I was kept appraised of my order, and when it arrived, I immediately followed the step by step instructions, using the tools provided at no additional cost (awesome). It took me a total of 20 minutes to put my poster into the frame, and I couldn't be happier with the results. I've already placed a second order!
P.S. I'm not sure why the picture looks so distorted, but there it is.
Fell in love with this company
I am thrilled. Just got my GORGEOUS frame in the mail - it was a weird, custom size and I assumed I'd be waiting for weeks. Just one week later I have a perfect, stunning frame with quality wood, exceptional packaging and all the accessories needed to hang my new artwork. I can't believe how easy it was. I'm no longer anxious about ordering a custom frame online, you will not regret ordering with Level Frames. They are pros and now I have to go buy more art so I can order another frame. Thanks for brightening my quarantine guys. Keep up the excellent work!
So glad we could help you frame during this time, Erin, and thanks for sharing a photo of the final result!
loved the framing I received. fast service. looks great. high quality. 2 thumbs and 2 big toes up for my review.
I ordered a framed collage of photos for my moms 60th birthday. Covid-19 put a stop to all of our previous plans and this gift really helped to make her birthday special. Thank you so much for quick processing of this order and the quality of the finished product. She absolutely loved it.
So glad we could help celebrate your mom and that she loved the gift!
LOVED my new framed pics
Stumbled upon Level Frames when looking for an easy way to frame a few digital prints I purchased. The uploading and preview feature was so easy, everything shipped fast and turned out beautifully. Will be ordering again next time I need to frame a photo.
Super happy with my frames!
I wanted to let you know that I am super happy with both my frames. I was specifically looking for a framing option that also was benefiting the current COVID situation as well as had quality products. Definitely will consider Level Frames again should I need the service.
Started using the service for gifts and the like. Recipients absolutely love the framed photos. All about good memories with the boys. Thanks for keeping those memories alive!
Fast, good quality
Ordered a custom frame with 3 cutouts in the mat. Frame was completed and shipped very quickly, nice quality, very satisfied.
The quality of the frame as well as the photos are incredible. I’m so pleased with our products and cannot wait to hang them in my home!
Nice glue and nail job
Glue sticks out in two corners and one nail in the back cracked the wood. Poor value for money.
Hi Tim, thanks for letting us know. Each frame should be free of any cracks - yours could have taken some damage during shipping. Following up with you directly so that we can help.
I’m so pleased with the process and how beautiful my artwork is framed. Everything arrived safely, directions were easy to follow, and within just a few minutes I was able to have my art hung on the wall. I would not hesitate to purchase from Level Frames again in the future.
I ordered a custom frame for a poster, as our frame shop is shut down due to the Corona Virus, and not only did it come two weeks faster then estimated, it was perfect in every way! And about half the cost of our usual shop. The frame is great quality, and it shipment came with all the parts to assemble. I am very pleased with the outcome!
With all of this "quarantine downtime" I was wanting to get some frames for artwork from a trip my husband and I took to Italy last Fall. I was SO pleased with the ease of ordering the exact size needed for my artwork. Also, the packaging and the putting my artwork in the frames was so easy and well thought out. I will certainly be coming back again for my next set of frames! Everything looks so beautiful - thank you for the high quality of work that you do!
So glad we were able to help during this time, Lianne! Look forward helping on your next framing project.
Quick shipping and beautiful frame!
I wanted a custom frame for my undergraduate diploma and designed this one. It was relatively inexpensive and the shipping was super fast! (Especially in the wake of Covid-19). I could not be happier; I plan on using this website again.
Congrats on the degree and nice work with the framing, Alex!
Brought Great Happiness on Quick Turnaround!
I can't say enough about Level Frames. My girlfriend was feeling homesick and missing her family as we were staying at home during the COVID-19 crisis, so I ordered a childhood picture of she and her siblings that she loves. We received it in under a week and she cried she was so happy! Also love that some of the proceeds go toward the NYC COVID response!
This mean a lot - thanks for framing with us and helping to support health care workers with PPE supplies!
From customization experience to customer service and the finished product, top-notch!
Fantastic frames and fantastic turnaround
I recently began using Level Frames, sent them an image to print and frame but also gave measurements of other artwork I wanted to have frames sent for. Both turned out perfectly and I recently just ordered another 12 frames and am going to keep ordering. The rapid turnaround is a huge plus for me and the quality is fantastic. Couldn't be happier with my experience thus far.
Frame Looks Great, But Stuff Inside Missed the Mark
I want to say the customer service I have had has been amazing and the frame itself looks really good. My problem is how the vinyl inside was framed. I ordered the vinyl gatefold which has the stock image clearly showing the gatefold being opened and displayed. However, what I received did not have the gatefold opened and rather it was closed with only the front image. Looking at the dimensions of the product I suppose that I should have measured my vinyls to realize what I wanted was not possible with what was bought, but the stock image was very misleading. I clearly noted in the special instructions that I wanted the gatefold opened but never received word that this wasn't possible.
Appreciate the feedback, Michael. This one was not your fault at all. We had a mixup in production with that preview image. Fortunately it's an an easy fix - thanks for returning the frame to us, we should have it back to you with the gatefold cover showing within the week.
Easy process, beautiful frame
The frame turned out great! We framed a print my daughter received for her birthday. It was an odd size, so we had to get a custom frame. The framing supplies and instructions made this so easy. We are all happy with the result! And also very grateful that we could get a frame right now when everything is closed.
Nice work on the framing, Liza, and thanks for sharing the photo!