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Everything was perfect
Level Frame’s customer service was personalized and helpful as if we were a handful of customers. Our 3 frames arrived from NYC to San Francisco in the best packaged box we've seen in at least a decade -- ship-packaging is a lost art. Even with shipping cost the prices were good. The quality of the frames is excellent and everything needed to frame and hang comes with each frame. The website is easy to use and I went with their online golden rule suggestion for my small, medium and large frames. We got the non-glare protection, which really works. We're picky and my husband and I highly recommend this company!
The frame is perfect
I love it. The frame is perfect. The packaging was exceptional. The install kit was thoughtful. The instructions were above and beyond. Everything was amazing.
Also, the sales rep that helped me in web chat was wonderful. Fast, friendly, and responsive. She helped me through my indecisiveness. The upload feature in chat was great so she could see what I’m framing and could help me with color and style.
Very pleased with my frame
The frame arrived intact and I was very pleased with it. The instructions were perfect and I was able to get my photo framed in about 25 minutes.
I was looking for a quality company with an easy way for me to do this and once I saw the web site and how easy it was to choose the frame and matte, I felt Level Frames was it. I wasn’t disappointed.
I’m hoping to do more as budget allows.
Custom Framing at Home, a success story
Level gets 10/10 for customer service. My e-mails were always answered within 48 hours (usually less) regarding ordering & installation. The included instructions were very helpful. Whole process took about 15-20 minutes. Frame came packaged VERY securely and with all the odds-&-ends necessary.
Two tips--be aware the inner courregated cardboard packing can produce dust if it rips, and dust is BAD (as the directions explain). Also, when ordering the acrylic; I recommend removing the protective layers from the four edges, then work towards the center. Do the "front" cover first, lay it in the frame, then finish removing the backing once in the frame. This helped prevent any dust getting in.
I ordered a frame for a digital photo I was hoping to have on my wall at my new apartment. The item arrived quickly, in perfect condition, and of the highest quality. Thank you!
Fast Fabulous Framing!
When I sent in my order, I almost immediately received an email back from the company because the measurements I requested were non-standard. I appreciated that they wanted to make sure that I hadn't made an error. Then the frame arrived in two days! The instructions for inserting my artwork were clear and simple. And the finished product looks professional. Will definitely be using Level Frames again!
Elegant. Simple. Stoic.
Great gift. Even better customer service.
So excited about my print!!
I only needed a print as I had a frame I wanted to use from a previous print. I chatted with Josh about being able to just purchase a print as I couldn't figure it out myself and he was able to set up the order for me within minutes which was great! I received the print within just a few days of order and couldn't be happier with the quality & look. Will definitely recommend and use Level Frames in the future!!
Excellent Print and Solid Frame!
The frame of the print I got was really solid, but I was most impressed with the print itself. It was very true to color, not overly darkened like so many prints often are.
Turned an unfortunate situation to a great one
Purchased a rather large print and after framing some smaller items with their frames asked if they could frame this large print. The print was at the largest size they could ship. Sent it in and they did a great job trimming the border and fitting it into a frame. The unfortunate part was delivery, Fedex dropped it, tossed it, who knows what they did but it bent the frame and ruined the print. Upon contacting Level Frames we discussed options, where the print came from and Josh was very helpful in turning an unfortunate situation into a great one. I think we all learned a few things on this order. Thanks again Josh & Nicole for all the help. Now to frame some more pictures.
I'm happy :)
The framing process couldn't have been simpler and my order came in less than 48 hours!
Pleased with the ordering experience and putting the frame together was easy
I did have a user error in that I assumed I didn't need a mat but actually did. You'll see in the picture below I measured my print with the thin brown border. If I did it again, I would measure the actual print and get a mat as well. Not an issue on my end. Rather, lesson learned for me that I'll do next time!
The frame was perfect. I told Nicole pretty vaguely what we were looking for and she sent me a photo of the perfect set-up. The frame in person looked exactly how the mock-up showed it would and we cannot wait to hang this in our office!
Simple, Exact, Elegant Framing
I have a home full of photos, being a life-long photographer. Many I framed myself, to varying degree of success. I should stick to taking photos, not mounting and framing them. LF did a tremendous job on some 16x20 B/W prints and the framing of them, I could not be happier. And their shipping containers and process is damn good. I also ordered some limited edition Nikon prints for their 100th Anniversary. Must say, they turned out very well. I can see why Nikon chose them for their printing, framing and shipping. I will be ordering more prints and frames shortly. Well done LF. Customer service also complimented my initial order as looking "spectacular." Turns out, they were right.
Level's biggest fan!
I've been a loyal Level customer since shortly after their launch. We love to travel and I pick up lots of little inexpensive pieces of art I like to frame. Level is perfect because the pieces look so professional and beautiful but are a fraction of the cost of custom framing in a store.
Makes The Office
I went to several framing places before I went with Level Frames. Although I've framed things before, I was stunned at what folks were charging for what I took to be simple framing jobs. Right after my second attempt, a Level Frames ad popped up in my Facebook feed, and I decided to take the chance.
The artwork in question is a photograph that I love by my friend Tim O'Donoghue. I wanted the frame to suit the photo and the office.
The process was absurdly easy. The framed photo arrived in about five days.
Since hanging it on my wall, I've had lots of positive feedback from clients and colleagues.
Loved the frame!
I was anxiously waiting for my first frame to arrive and was amazed at the quality of how it was packaged and sent, so I knew I would love the frame itself. It was a breeze to put it together and now I get to see my son "kicking his heels" every time I walk down my hallway. You will definitely get my next framing project.
Very happy with my frame
I am very happy with my frame! And your customer service people went the extra mile to help me with an issue of my making. I will order from you again.Thanks, Mary.
Amazing Customer Service
I ordered a frame and uploaded three pictures to be used for the frame. When I received the order, the pictures were blurry and low resolution. After sharing this with the company, they reprinted, reframed and shipped the frame free of charge. The frame and the pictures looked amazing!