For the price (and mission statement) I would expect better quality
Good: great customer service - questions answered quickly. Also fast, ordered two frames on March 24th; arrived on March 30! Bad: Frames clearly not all metal and appear cheap for $257 (each) cost and this was the more expensive frame. Scratched through to what looks like wood on both of them in corners. Also looks like the metal is buckling on the front of one of them. Overall, pretty but for a company that touts well made frames for a great price (see founder's lengthy Origin Story (which is ironic considering his company's quality), frames are very disappointing. I do not recommend. Can only upload one photo.
Thanks for letting us know, Kathryn. Hard to tell from the photo if the corner was damaged in transit or if that's the result of your scratching through. Reaching out directly to make this right.
To be clear, we don't currently offer any metal frames - we have a number of wood profiles with metallic finishes, quite common and popular in custom framing. We've updated the descriptions on these profiles to make it more obvious. Sorry if this had caused any confusion, really appreciate your bringing it to our attention.
Truly exceeded my expectations
For a year I've needed a frame for an oddly sized picture. I found Level Frames, and not only did I receive exactly the size I needed, but it was of extremely high quality. In addition, there was so many small perfect touches--attention to detail in the way the frame was packed, the hardware, even a little screwdriver and cleaning cloth that are now in my purse. This felt like an exceptional experience that is rare these days!
It was the easiest way to get my frame done online. I loved the result and the customer care service was excellent
As a curator and long-time museum worker, I'm impressed by the quality, choices, and prices that Level Frames offers. I've ordered several custom frames with museum-grade UV glass to display and protect beloved artworks in my home. The frames are classic, well-crafted, and always arrive carefully packaged and in great condition. Keep up the great work, Level!
Really appreciate the feedback, Felese! The museum-grade UV acrylic is the way to go when you want to preserve and protect your artwork.
Looks extra nice. I recommend.
The Most Perfect Custom Frames!!!
The customization tool was so easy to use. I had such specific specs for my photos (that were actually pdfs of posters), so being able to pick the sizes and number of pictures for each gallery frame was incredible. The frames are extremely high quality and everything shipped on time, with protective packaging... my expectations were exceeded. Thank you for two beautiful custom frames! Will absolutely be using Level Frames again in the future.
So glad to hear it, Ryan, thanks so much for the feedback. Look forward to helping on your next custom framing project!
Frame Looks Great
The frame and picture turned out wonderful. Thank you!
Exceeded my expectations!
I’ve been wanting to print one of my favorite captured photos for a while now. I was looking for a company who would both print and frame it. LevelFrames was the ultimate choice based on reviews and recommendations as well as their simple and effective process to visualize how my print would look. I’m adding to the list here of positive feedback and testimonials! So happy with how my framed print turned out!
Thanks for sharing this photo, Ryan! Look forward to helping on your next framing project.
First time order
The site is well done minus a few things and my delivery arrived as expected. Some things I would change is, when ordering, if the picture size is not one of the preset measurements on the site there should be an option to recommend a suitable/satisfactory predefined size after inputting the exact picture measurement width/height size that is not listed. Another thing, the orange cloth that is supplied to wipe down the glass leaves tiny orange lint which can get lodged in unexpected places including the display area of the glass. And finally, there were not enough stickers supplied for the picture to frame. Barring these minor inconveniences, I can say I am happy with my purchase.
Thanks so much for the feedback, Ray. It really helps us improve the service and product over time.
I had photos from my trip to the redwoods framed. The photos weren’t as sharp as I was hoping but they still looked good. The back of the frames were sticky from where the back paper wasn’t properly measured and cut to size.
On one of the photos there’s some bubbles and a gap at the bottom where the photo meets the frame. You can’t see the bubbles from look straight at it.
I like the idea of this but there needs to be some more detailed quality control.
Overall they look good.
Thanks for letting us know, Mike. Reaching out to you directly about the bubbles -- there might have been an issue with the mounting that we'd be happy to fix for you.
Framed photo gift, parents loved it!
My parents loved the framed photo of my 6 month old son! We live thousands of miles away and it was a birthday gift for my mom. Thanks so much for doing a quality job, and making it easy to frame online. They were so impressed they asked where I got it done at. Thanks so much.
Amazing product and service!
Framed one of my favourite photos. The quality is a lot better than expected. So far the best online framing store I've tried.
So glad to heat that, Ketea! Look forward to helping on your next online framing project.
Very Pleased with my frame
Aside from the excellent frame workmanship, the packaging was superb. A quality experience through and through. Thanks- I will be ordering from you on next need. Regards, Roy in New Jersey
High end frames done right!
These are not your 2 day shipping big box frames. They are put together the way our parents would have demanded.
The hanging kit that accompanied each order is custom to each frame and really shows the company cares about what happens after the product leaves the shop.
Will never purchase anywhere else. You really get what you pay for.
Appreciate the feedback! Every frame is indeed made to order, and we are big believers in attention to (every) detail.
Very Pleased with My Frame
I was so happy with the quality and the instructions on how to frame my art was very easy to follow. I especially liked how they showed how to measure the hanging wire to the hook on the wall. That was a new trick for me.
Framed a personal photo. The black mat with the walnut frame looks amazing.
The 2 picture frames I ordered came out great and arrived in the mail rather quickly. They look awesome and were made rather well. I will order again in future and will recommend Levelframes to friends and family and strangers too.
Couldn’t be happier
As promised delivery, great quality. Will reorder