Level Frames Reviews

4.9 based on 1338 verified customer ratings

Our Review Policy

Every frame review on this page is submitted by a real Level Frames customer. In the interest of transparency, we never change reviews.

5.0 Stars -
Jeanne
 Verified Customer
January 31, 2024

Perfect

Well packaged. Well done. As promised.

5.0 Stars -
Michael Ahearn
 Verified Customer
January 29, 2024

This Frame and Mat were perfect!

Level Frames did a fantastic job with a family photo of ours! The process is very simple and you can edit and do simple reviews prior to purchase. Great Service & Product here!

custom online framing for pictures and art

So glad to hear it, Michael! We love to frame family photos and portraits and look forward to helping on your next custom frame.

5.0 Stars -
Peggy H
 Verified Customer
January 29, 2024

Love my framed pic

I was so happy with the framing of my photo at Level frames and intend to use the company regularly. It’s easy, the outcome is wonderful. The framed photo arrived very well packaged to ensure the frame was protected
I will recommend to my friends and family and will be a happily returning customer :o)

5.0 Stars -
Caitlin Kelly
 Verified Customer
January 29, 2024

AMAZING !!!!!!!

Amazing doesn't even cover the experience of opening this beautiful photo that I took on my phone transformed into a beautifully framed and resized photo! I had sent the same photo a competitor of Level, and the results were just okay, no big deal, just a small, framed photo. LEVEL, thank you so much for your work, communicating with me to show me the finished product in an email before sending it to me. True professionalism!!!!!

custom online framing for pictures and art

Thanks for sharing your experience framing with us and for this great pic of your frame! Glad we could take this photo from your phone and turn it into something you can enjoy and celebrate every day.

5.0 Stars -
Noreen
 Verified Customer
January 29, 2024

LOVE MY FRAME!

I love my frame! I could not be happier with how it looks with the picture of my step-great grandfather and m great grandmother. THANK YOU!

5.0 Stars -
Linda Dreselly
 Verified Customer
January 29, 2024

Perfect Photo Framed

Wonderful quality and beautiful final product!!

custom online framing for pictures and art

Thanks for the feedback and for sharing this great pic of your framed photo, Linda!

5.0 Stars -
Jack H.
 Verified Customer
January 28, 2024

It's worth the wait!

Ordered two family portraits for Xmas. They didn't come until about two weeks after the holiday, but they came out great! I definitely recommend, it's worth the wait!

custom online framing for pictures and art

Glad to hear it, Jack. Really appreciate your patience, and our normal wait time is closer to one week outside of the holidays. Thanks for sharing this nice photo of your family portrait!

4.5 Stars -
Martin Zanger
 Verified Customer
January 27, 2024

Reflections on framing order

My order evidently came too close to the holiday rush to be delivered in a reasonable time frame. I wrote several notes that were promptly and courteously answered. I'm glad that an overabundance of customers, but I sweated out getting my package in time for a birthday. It arrived a day before, so all is well. Thanks for the future discount. Workmanship and packaging was excellent.

custom online framing for pictures and art

Thanks for taking the team to share your experience, Martin. We're just about back to our usual turnaround time of ~1 week. Look forward to helping on your next framing (or gifting) experience!

5.0 Stars -
Karen
 Verified Customer
January 26, 2024

Absolutely wonderful

We could not be more happy with the finished product of our 4 framed photos, the careful packaging, the wonderful precise hanging instructions and the quality of the frames are all very good. We are very happy with this service and the finished gallery wall.

custom online framing for pictures and art

Thanks for the feedback and for sharing this great pic of your gallery wall - beautiful family photos! We look forward to helping on your next framing project :o)

5.0 Stars -
A. Knaus
 Verified Customer
January 24, 2024

This place is a GEM

Quality of product and customer service was top notch. Have used them for both business & personal framing and couldn't be happier.

custom online framing for pictures and art

Business and pleasure - love to hear it! Thanks so much for framing with us again, we look forward to your next project and many more to come.

5.0 Stars -
Caitlin Kelly
 Verified Customer
January 23, 2024

WOW! What a wonderful job!!!

Thank you so much! The picture that I uploaded and had framed exceeded my expectations! I had another photo sent to a competitor online framer and there is NO comparison in terms of the workmanship. YOU ROCKED IT!!! Many thanks again!! Caitin

5.0 Stars -
Katie
 Verified Customer
January 22, 2024

Classy, beautiful frames

The frame arrived well packaged with accessories to help hang it! Very professional, the artwork really pops.

5.0 Stars -
Jack H.
 Verified Customer
January 20, 2024

It's worth the wait!

Ordered two frames just before Christmas. They took a while to ship, however they came out fantastic. These make a great gift for the family. Not my first time ordering and won't be my last. Thank you, Level Frames!

custom online framing for pictures and art

Thanks for the feedback and your patience, Jack! Our production time goes up around the holidays when we see a huge volume of gift orders, but we are almost back to our usual turnaround of about one week. Look forward to helping on your next custom framing project.

5.0 Stars -
E Fanning
 Verified Customer
January 11, 2024

Frame was perfect

Frame was perfect, just took a bit longer than expected. Great quality and was exactly what i wanted.

custom online framing for pictures and art

Glad to hear it, E! We'll be back to our usual ~1 week turnaround pretty soon.

5.0 Stars -
Katherine James
 Verified Customer
January 10, 2024

Excellent!

Level Frames did an excellent job enlarging an old photograph. The photo wasn't very clear and they were able to produce a clear, vivid image even though the original was a postcard size. Professional, great communication, and most of all excellent result.

custom online framing for pictures and art

Thanks for the feedback and for sharing this pic of your framed photo, Katherine! We put a lot of work into making sure every photo we print and frame turns out looking its best. Look forward to helping on your next custom frame!

5.0 Stars -
Brian Ashworth
 Verified Customer
January 09, 2024

Very happy

Very happy with the service and the quality of the print and frame

5.0 Stars -
Jennifer J
 Verified Customer
January 08, 2024

Quality work!

My friend absolutely loved her picture/frame. As she opened it, the first words were (she had it upside down) "Wow, the hanging part is very well done". Then she flipped it over to see her picture and loved it. It was hung on her wall by the next day.
I also wanted to say the website was great! It showed you exactly how your picture would look in each frame. It was because of this I realized I had to change the properties of the picture to get everyone's heads and faces in the frame. So simple to work with!
Thank you for quality work and I will definitely use you in the future!

3.5 Stars -
Jenny
 Verified Customer
January 08, 2024

Delayed Christmas delivery

The quality was very nice. I just wish they let me know at the time of my order that nothing I ordered would arrive in time for Christmas. They informed me several days after the sale was processed. I ordered on Dec 9 which happened to be their cut-off date for Christmas delivery.

custom online framing for pictures and art

Thanks for the review, Jenny! Sorry we couldn't get this to you sooner, we had a bigger than expected surge of holiday gift orders, and since each frame is made to order we had to set the Christmas deadline sooner than we would have liked. We try to communicate that as clearly as possible, and are already working on increasing capacity for next season.

5.0 Stars -
Gregg Lewis
 Verified Customer
January 08, 2024

1st class

Mount and framing were perfect and the way it was packed for shipping assured it arrived unbroken, which is not easy with today's shippers

5.0 Stars -
Jeff Fisher
 Verified Customer
January 04, 2024

Thrilled with my first Level Frames experience.

I knew I was in for a great experience when the sales rep [Kara] contacted me to confirm measurements. The quality of the shipping packaging, the attention to detail on the cutting of the frame and mat, and the first rate materials - AND the incredible customer service - had me sold on Level Frames before I even put my DIY Frame Project together.

custom online framing for pictures and art

Thanks for the feedback and photo, Jeff, and nice work on the framing! Love how you customized your mat window opening to reveal the signature and edition number on this print. We look forward to helping with your next custom frame and many more to come.