Every frame review on this page is submitted by a real Level Frames customer. In the interest of transparency, we never change reviews.
Nice, but not worth the cost
I teetered between using LevelFrames and a cheaper alternative. I had professional family photos so I figured I'd get high quality frames. While the photos appear high quality, the frames seem mid level at best, and for the price I could not recommend it. They feel very lightweight and not built to last.
Appreciate the feedback, Cody. Given that we use framers grade acrylic instead of glass, the frames may feel lighter than what you are used to. The rest of the frames are constructed using all-wood profiles (no plastic or MDF) and archival, 4-ply matting, identical to what you would receive from any high-end custom frame shop. Hope we get the chance to frame for you again.
Better than I anticipated
The frame was great. The customer service was even better. It's not an intuitive process to create this online but the guidance and assistance I received made the process flow smoothly. I would recommend Level Frames to anyone looking to create a lasting memory in many ways.
Celebrating and preserving great memories inside of custom frames is what we are all about!
The framed picture came out amazing! We lost a dear friend recently and this was one of those pictures we all felt embodied him totally as he experienced life. His family was overjoyed when I gave it to them. Thanks for doing such a super and professional job!!! I'll be coming back!
So sorry about the loss of your friend, Dave. Glad we could help in some small way to celebrate his life.
Extremely user friendly and amazing customer service
One of the best sites I've ever used! I purchased two frames and the entire process was simple and seamless. Customer Service was also incredibly prompt and supportive. I can't recommend this site enough!
Thanks for the feedback, Deanna! Look forward to helping on your next custom framing project.
Museum worthy, complete tools, thoughtful packaging
I absolutely love my frame. Super high quality. Amazingly thoughtful tools and instructions. My 1927 Oahu map is framed in museum fashion.
This cost about 1/3 of what the local framing shop was going to charge as well.
Thanks for the pic! We always love seeing the final result and maps are one of our favorite things to frame (or build a DIY frame for). 😀
So user friendly!
The quality was excellent and everything was set up for ease of the user! Even the hanging wire was pre-measured for the frame!
I was absolutely pleased with my framed photo. Level Frames turned my photo into the perfect gift for Mother’s Day! Great quality printing, Great quality frames, and Great packaging. I will definitely be ordering again!
So glad we could help you celebrate Mother's day, Marlene! Look forward to your next online framing (or gifting) project.
I want to commend the high quality of framing materials and care that Level Frames provided me. As a first time user I could not have been happier and the customer follow up and feedback demonstrate a true concern and value for the consumer. I am very pleased with the way my framing turned out and how easy it was to undertake with their step by step instructions.
The Job was Done Very Well - Museum Quality Glass is the Best!
My menu from the French Laundry was beautifully framed. The grey-blue border was lovely. I really like the museum-quality glass as I hate glare when viewing framed photos I have.
So glad to hear it,Walter. To clarify, the glaze on your frame is called Optium Museum Acrylic, which has the same anti-reflective properties of museum glass but is also ultra light, shatterproof and anti-static. Thanks for framing with us!
Super easy and looks great
I rarely leave reviews, but I was skeptical at the start of the process and couldn’t be happier with the final result. They send you everything you need and easy to follow instructions. As long as you’ve got accurate measurements of what you’re framing the finished product will look great. Other than the extra money still left in my wallet, I really can’t tell the difference between this piece and ones that were professionally framed. If you’re on the fence, give them a shot. You’ll be surprised by how easy the whole process is. The finished frame is solid and well put together and the glass has no wiggle or shake to it. It really is a game changer, try it you won’t be disappointed.
Nice work on the framing, Adam, and thanks for the great pic of your framed photo! Look forward to helping on your next project.
Very happy with the results as well as how quick it came.
100% happiness guarantee is fake
I ordered a large frame and image from this company, and I have 2 other huge ones from less expensive vendors. The frame hangs off the wall with an enormous gap between the wall and the frame and after 6 emails back and forth, my only solution is to "try new hardware" and further put holes in my wall that aren't needed, but more importantly, why does the paying customer have to fix the product they purchased. Outrageously poor customer experience. I even sent TWO PHOTOS of my other HUGE FRAMES that hang beautifully. Kara in CS failed to provide satisfactory solutions to this issue, and made this poor frame construction MY PROBLEM.
So sorry you had a poor experience, Leslie. On a larger frame that has a wire hanging system in the back, a good practice is to use two hooks about 10" to 12" apart, which holds extra weight and pulls the frame in tighter to the wall. This is why we made this suggestion, as there was nothing wrong with the construction of the frame. As an alternative we offered different hardware solutions such as a cleat bar, but you were concerned about adding any more holes to your wall. And finally, since there was nothing wrong with the frame itself but we couldn't find a way for you to be satisfied, we refunded 100% of your purchase. Per our totally real happiness guarantee, if we can't find a solution for you or help you find a solution, we will issue a refund.
Custom Frame Shop Quality
What a surprise to have my old photo perfectly framed with museum glass to boot. Packaging was careful and well done. Will use this company again.
So glad to hear it! To clarify, we use framers grade acrylic (plexiglass) instead of glass because it is lighter and won't shatter. But these new acrylics can be just as clear as museum glass with added benefits like UV protection and built in.
Couldnt be happier!
Its perfect, shipping was fast, the picture came out perfect!
Quick and easy service
This was my first order with level frames, and the company that I ordered the artwork from partnered with level frames and made the ordering process seamless. I ordered 3 pieces and they shipped quickly and packaged really well. I would definitely order again from them.
Oh, my goodness! The pictures were amazing and centered/framed just as I had envisioned!
I had ordered them for my husband's birthday (in June), but couldn't wait! He loves them too!
I'll be ordering more!
Totally and completely DELIGHTED
From the speed of creation and delivery to the quality of the print and frame, this was one of the very best online experiences I've ever had. I could not be more DELIGHTED!
Delighted to hear that! 🙌
Thrilled with my framed photograph
We moved into a new house and needed some quality art at a reasonable price to hang on the wall. I picked my favorite photo from my iPhone and Level Frames printed it and framed it. It looks stunning…gallery quality! And all for a shockingly low price. I will be back!!!
You get what you pay for.
Love our frame. The packaging was impressive and attention to detail on the frame is obvious. It was not inexpensive, but if you want a quality real wood frame this company does a great job.
My order was easy to make -- the availability of visual options, and suggestions, helped me make a confident choice. The order shipped fast and I was well informed on its tracking status. And, when it arrived, it was securely packed -- reinforced in a thoughtful way. Lastly, the quality of the product is very nice. It was a gift for my fiancée and...she loved it. All in all, really nice service and product. I would definitely order from Level Frames again :)
Glad to hear it, KB! Look forward to helping on your next custom framing (or gifting) project.